Herman is currently the Chief Information and Innovation Officer at Bestmed Medical Scheme, the largest self-administered medical scheme in South Africa. a CIO who has demonstrated visionary leadership throughout his career. Starting as a CIO and now responsible for a large part of the organization, including Executive for Human Resources, and acting as Executive of the Manage Healthcare is a true example of a leader that is not a traditional CIO but a transformational CIO.
As a business technology leader (Chief Information and Innovation Officer) with over 20 years of industry experience, Herman fulfills roles to lead the march to the new Digital Economy. As an innovative business thinker,he mixes Business, Technology, and Leadership skills to assist organisationsin delivering strategic business processes, technology solutions, and digital business innovation. Hermans focus has always been to transform organisations through the strategic use of technology and innovation for sustainable business and growth.
Herman Swanepoel started his IT career at the Department of Health and obtained several IT certifications and formal IT qualifications alongside an MBA through the Edinburgh Business School (Scotland) a Global MBA in Digital Technology through Zigurat Global Institute of Technology (University of Barcelona) as well as successfully completed a Strategic Innovation program through Oxford University (UK). In 2000, Swanepoel joined UTi (Now DSV). In 2007, he joined Barloworld, both acquisitive businesses that required skills and expertise to integrate IT as part of the acquisitions, putting him on a steep learning curve. He then moved on to join Bestmed in 2017, where he has been instrumental in enabling the strategic technology rollout of the company.
The exceptional and innovative use of Information Technology has exhibited technological excellence that has benefited the organization and is paramount to its success. The IT foundation that is new and relevant allows for further development, results in an even more effective operation, and ultimately adds tremendous value to the Bestmedmember base. Some of the recent accolades include:
Bestmed Accolades 2020:
– Ranked highest in employee morale and workplace support and management for the OHBF employee culture and climate survey.
– Ranked 1st in the Ask Africa Orange Index Benchmark for the medical aid industry.
– Highest ratings in overall customer service index, loyalty, value, quality, and lowest complaints.
– 2020 Titanium excellence award in creating access to quality healthcare.
Bestmed Accolades 2021:
In the 2021 index, Bestmed emerges as the leader on overall customer satisfaction, with all other schemes performing on or below industry par.
Based on the customer satisfaction ratings, Bestmed attained a score of 76.7, above the industry par score of 73.5.
